TERMS AND CONDITIONS

ADDRESS
Plastics for Lighting
11630 Slater Ave
Suite 6, Kirkland, WA 98034

OPERATING HOURS
M-F 8:00am - 5:00pm PST

For a list of common issues and answers, please check out our Frequently Asked Questions.

For inquiries, please contact us here.

PAYMENT METHODS ACCEPTED 
Credit Cards: We accept Visa, MasterCard and American Express. All Credit Cards orders are verified for fraud. Delivery to an address different from the card-holder's billing address must be approved in advance and might cause delay or cancellation of the shipment. Our fraud detection system may flag orders placed from an IP address that's a significant distance from the shipping address or orders that display other common characteristics of fraud; these circumstances may require additional forms of authentication and delay shipment. There are no surcharges for the use of credit cards.

Note: International or Non-US bank issued Credit cards will be accepted at our discretion.

DOMESTIC SHIPPING INFORMATION 
Most orders are processed within 24 hours and are checked frequently Monday - Friday. Priority orders placed by 12PM PST are usually filled the same day. 

You will be contacted if any items you ordered are no longer in stock or if there will be a delay in the processing of your order. 

USPS: We offer USPS First-Class and Priority shipping options, please be aware that USPS does not have the same tracking as UPS and is not real time, it is a delivery confirmation and will only show when the shipment was generated and delivered. Orders selected to ship via USPS services may ship via UPS Ground if USPS is not available for the product or shipping location

Verification: Orders shipped to an address not listed with credit card company may be delayed subject to verification. 

SHIPPING TIMES
First-Class mail can take 3-7 business days and Priority Mail usually takes 2-5 business days.

Will Call Pickup: Purchase on line and select "Will Call" as the shipping method and we'll email you when it is ready for pickup.

Note: Not all our items are warehoused locally and available for Will Call. If there are items on your order not available, we will contact you asap. 

Special Delivery Instructions: We cannot give any carrier specific information on where to put your packages or whether to hold/require or not require a signature, you must contact the carrier directly after you receive a tracking or confirmation number.

TRACKING
Tracking information will be sent to you as soon as it is available, occasionally there is a 24-72 hour delay in sending tracking if any item(s) had to be shipped from an alternate location.

Note: Tracking numbers will be sent you through an automated e-mail system, the email you submit on your order is the email address you will receive your tracking number .

DELIVERY
Please carefully inspect all packages upon delivery.

Shortages: All shortages must be reported within 3 days. We will not accept responsibility after that time.

Damage: If the package is damaged or opened, contact the carrier (package carrier or truck line) immediately. We can not replace damaged merchandise unless a claim has been filed.

Back Orders: Check your invoice for items not included, due to being out of stock at the time you placed your order. Back Orders are usually shipped within 5-7 days.

*We reserve the right to adjust shipping costs due to mistakes when the shipping table computers are down or for weights over 150lbs.
 
INTERNATIONAL SHIPPING INFORMATION 
Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Plastics for Lighting, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; 

International returns and exchanges to and from the customer’s country are paid for by the customer. Charges will not be paid by Plastics for Lighting. International shipping fee are estimates and can be adjusted  prior to shipping due to actual costs incurred by us. Additional fees for actual shipping cost or cancelation my apply due to shipping costs beyond our control.  

ORDER CHANGES
Once your order has been accepted online we do our best to ship your order as soon as possible. In the event a change or addition is necessary please contact us to cancel the original order and place a new one when you get confirmation that is has been cancelled.

WARRANTY
You have 30 days from the purchase date to request replacement or refund for defective/damaged products received. You may contact us for assistance. 

MERCHANDISE RETURNS/ RMA
You have 30 days from the purchase date to return products for a refund or replacement. The customer will be responsible for shipping the products back to us.  

Once you have received an RMA # please make sure the number is on the shipping label and/or box and a copy of the RMA correspondence is included with the return, not doing so will only delay the process.

Return Address:
Plastics for Lighting
(Your assigned RMA #)
11630 Slater Ave
Suite 6, Kirkland, WA 98034

Shipping and order processing charges are NON-REFUNDABLE and no COD returns will be accepted under any circumstances.

In the event items are to be returned at our expense, only USPS Priority Mail (insured), UPS Ground or the equivalent will be authorized, the customer will bear all extra charges for any other shipping methods.

All RMAs returned for a refund are subject to a 20% restocking fee. All items returned MUST be in re-saleable condition and include all applicable accessories and parts that shipped with the product to receive any refund. If the items returned are not in like-new condition, the item will be shipped back to the purchaser and refund will not be issued. Partial refunds and credit will not be given under any circumstances.

International returns and exchanges to and from the customer’s country are to be paid for by that customer.

PRIVACY POLICY
This site is hosted by Shopify. Shopify hosts the store pages, ordering system, and order data. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Google Shopping or any other third-party platform, those platforms also automatically collect information about your shopping and browsing experience. Please see the Shopify and Google privacy policies for more information about how they use this information.

LEGAL DISCLAIMER 
For all prices and products, we reserve the right to make adjustments or limit quantities due to errors, changing market conditions, product discontinuation, special discounts, or typographical errors.

Due to Manufacture design changes and upgrades, actual products may vary from the pictures shown on the website. We reserve the right to substitute products of similar quality and use them without notice.

Seller hereby expressly disclaims all warranties either expressed or implied of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. The title to goods herein being purchased is retained by the seller until the goods are paid for by the purchaser in full at which time the title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, the purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. Any and all liability is valid only up to the value of the goods purchased.